Privacy policy

Al Sultan Cosmetics
Last updated: 24 January 2026

Introduction

This Privacy Policy describes how Al Sultan Cosmetics (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, or any other individual whose information we collect.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information to provide, operate, and improve our Services, fulfill orders, communicate with you, comply with legal obligations, and protect our business and customers.

The information we collect depends on how you interact with our Site.

Personal Information We Collect

Information You Provide Directly

This may include:

  • Name, address, phone number, and email address

  • Billing and shipping details

  • Order and payment confirmation

  • Account login information

  • Shopping activity (items viewed, added to cart, or purchased)

  • Messages sent to us via email, WhatsApp, or contact forms

Providing certain information may be required to use specific features of the Site.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect information about how you use our Site, including:

  • Device and browser information

  • IP address

  • Pages visited and actions taken on the Site

We use cookies and similar technologies to improve performance, analyze traffic, and enhance user experience.

You can manage or disable cookies through your browser settings, though this may affect Site functionality.

Information from Third Parties

We may receive information from trusted third parties, such as:

  • Shopify, which hosts our online store

  • Payment processors that securely handle transactions

  • Shipping and delivery partners

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Our Services

  • Processing payments and fulfilling orders

  • Shipping, returns, and exchanges

  • Managing customer accounts

  • Sending order and service-related notifications

Marketing & Promotions

  • Sending promotional messages (email or WhatsApp)

  • Displaying relevant offers and advertisements

You may opt out of promotional messages at any time.

Security & Fraud Prevention

  • Detecting suspicious or fraudulent activity

  • Protecting our customers and business

Customer Support

  • Responding to inquiries

  • Improving service quality

How We Share Personal Information

We may share personal information with:

  • Service providers (payment processors, delivery companies, analytics providers)

  • Shopify and business partners supporting our e-commerce operations

  • Legal authorities when required by law

We do not sell your personal information.

User-Generated Content

If you submit reviews or comments publicly on our Site or social platforms, that information may be visible to others. We are not responsible for how third parties use publicly shared information.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Object to certain uses of your data

  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

International Data Transfers

Your personal information may be processed outside Lebanon, including in countries where our service providers operate. We ensure appropriate safeguards are in place where required.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Al Sultan Cosmetics
📍 Old Saida Road – Before the Main Junction of Ain El-Rommaneh
📧 alsultancosmetics4@gmail.com
📞 +961 76 969 882